First Direct

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Company Information

  • Company Name:
    First Direct
  • Website Address:
  • Business address:
    First Direct, 40 Wakefield Road, Leeds LS10 3TP
  • Phone number:
    08 456 100 100

First Direct (Firstdirect.com) is an alternative banking option in the United Kingdom, offering the retail banking experience to its customers by phone and online, rather than in a traditional high street location. It has a range of banking option for its customers, from current accounts, credit cards and savings accounts to mortgages.

To apply for a mortgage or set up an account with First Direct, customers can call the bank’s call centre or apply online. In order to receive advice about the various mortgage options, customers should call and speak to an advisor directly, rather than applying online straight away.

The types of mortgage on offer from First Direct vary depending on your personal circumstances. Particular mortgages are available for first time homebuyers, existing First Direct customers, remortgaging or people moving to a new home. The rates and overall costs vary depending on these factors and your own income and credit. First Direct offers its customers either offset interest only mortgages or repayment mortgages, so you can choose to pay only the interest during the duration of the mortgage or make repayments toward the full amount each month.

For customers looking to take on a standard capital repayment mortgage, First Direct have a range of repayment mortgages on offer. In these plans, the payments you make each month will cover the interest rate and a small part of the overall capital of the mortgage, by the end of the term your full mortgage should be paid off. First Direct offer two, three and five year fixed repayment mortgages at low interest rates, some of which come with no additional product fee.

First Direct also offers tracker repayment mortgages, all of which follow the Bank of England base rate. These mortgages are Lifetime plans, and don’t have a limited timeframe.

If you’re hoping to use your savings account to decrease the cost of your mortgage, First Direct has Offset Account mortgages at fixed and tracker rates, along with a Standard Variable Rate plan. These mortgages are interest only, so customers must have a plan in place to pay off the full cost of the mortgage after the mortgage term comes to an end.

7 Reviews of First Direct have been submitted - read the latest 3 below

I must be honest. I'm sick and tired of so much red tape and bureaucracy. Why do these banks have to dig into your personal life to decide to give you a loan or not?

As far as I'm concerned all they should check is if you have a job, a bank account, and if you are not black listed for previously having not paid your accounts or loans.

That should take what? One day? After all if we don't pay our mortgage, they can just take back your house and if you die certainly the insurance covers them?

I must have approached the worst 3 banks in the UK because I was given the run around, and investigated as if I was a criminal.
I politely cancelled my applications in all the above banks and then tried the 4th one.

This time I think I knocked on the right door. The gentleman representative of First Direct, was so polite, so well mannered and explained everything so well. He allowed me to send him via email all the documents that were required, told me he would double check my information, I signed the necessary application documents and within 72 hours my mortgage was approved.
I took out the loan over 35 years so that I can pay back with no incidents and the interest rate seemed fair to me. What a breath of fresh air! Relieved.

Review posted by Rowan James

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First Direct are the best service out there for mortgage products- I’ve been involved in taking out mortgages with several other banks over the years and none can match the customer service from First Direct. It’s funny that the service from an online and phone banking company is so much better than many of the in-person experiences I’ve had in local branches of major international banks, but it just goes to show that the best service can be found in odd places.

I had a rough idea of what sort of mortgage I wanted on my new property but wanted to clarify everything- the First Direct phone team helped me out and gave me all of the information I needed without being patronising or unpleasant at all. Such a friendly team who treat you like a real person instead of just a number in a call queue. They offered me a fantastic interest rate thanks to my credit history and financial circumstances and gave me the term I wanted.

Don’t bother with any of the big high street banks- call up First Direct and talk to them and you’re basically guaranteed a better deal.

Review posted by Brian Andrews

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  • Value For Money

Hello! My name is Lucy. My husband and I took out a mortgage with First Direct this year and have received wonderful service from the start.

We weren’t positive which mortgage would be right for us, so I’m glad we took the plunge and decided to speak to an adviser instead of guessing what would be best and applying online- I’d recommend that everyone getting a mortgage chat with an adviser first before making a decision, or it could end up costing you. The adviser from First Direct helped us understand how everything worked and looked at our financial information and property details to help us come up with the best deal. We were offered a great rate on an offset mortgage that we could link up with our savings to bring the rate down even further.

It felt like the advisers from First Direct genuinely wanted to help us to save money rather than ripping us off or sending us in a direction that wouldn’t have suited us. The application process was simple and easy and the customer service was genuinely impressive.

Review posted by Lucy Reynolds

  • Customer Service
  • Flexibility
  • Ease Of Use
  • Value For Money