Halifax

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Company Information

Halifax (Halifax.co.uk) is a division of Bank of Scotland, one of the UK’s oldest and most reputable banks. It was founded as a mutual building society in 1953, but has been a commercial and retail bank since 1997. Halifax now provides all of the mortgage services for Bank of Scotland and is the largest provider of savings accounts and mortgages in the UK.

Customers hoping to receive a mortgage from Halifax can apply in their local branch by booking an appointment online, or by calling the bank’s contact number. Customers can also begin the application process for their mortgage by filling out an online form. The first step to any Halifax mortgage is receiving a Mortgage Promise- this is an informal agreement of how much money the bank could lend you through your mortgage. A Mortgage Promise takes the customer’s credit rating and the value of the property in question into consideration, but isn’t a formal mortgage agreement.

Halifax has a variety of special offers available to tempt first time buyers into taking out a mortgage with the bank. First time buyers who already hold a qualifying Halifax current account can benefit from the bank’s £150 cash back offer on first time buyer mortgages, paid on completion of the mortgage. Newcomers to the housing market can also access mortgages for properties with a deposit as low as 5%, as well as a range of government-backed Help To Buy schemes through Halifax.

Halifax also offers customers a Remortages Service, providing free legal services and a property assessment on properties in the UK to make the remortgaging process simpler and easier.

The interest rates and fees on all Halifax mortgage vary depending on your financial situation and the value of the property in question. Mortgage advisors are always available at Halifax to help you find the mortgage that’s perfect for your particular circumstances.

10 Reviews of Halifax have been submitted - read the latest 3 below

I have had a Mortgage with the Halifax for over 10 years. I recently wanted to remove my ex partner from the Mortgage. This should have been a simple process that should of taken no longer than 6 weeks to complete (and I am being very generous with that time scale.) It took the Halifax more than 4 months to get this sorted and they made a number of mistakes along the way. The biggest being that, they sent all of mine and my new partners confidential information to my ex partner. Along with this they sent him an incorrect valuation of the house, which was significantly higher than the value we had decided our settlement figure on. This caused no end of arguments. After this was resolved (in October) we have just had mistake after mistake from the Halifax which has led us to only complete this week. They seem to of had a lot of 'technical' errors that no one knew how to fix the biggest being that there system was automatically changing the address of of property to the new address of my ex partner. I find it very concerning that they seem to have such lack of control over their systems! The same systems that hold of all our personal data.

The only reason we managed to complete is because I had to involve the Financial Ombudsman to get them to push this through. Without them I have no doubt that we woudl still be living in Limbo.

The customer service that I received from the Halifax was absolutely appalling. I was told by two different people that there was nothing more they could do for me and not at any point have we even been offered an apology!

The last four months of our lives have been very stressful and for something that should have been a simple process! We have not even moved house!

I am now going through the Ombudsman to reclaim our legal fees so that I can move our mortgage to a completely different provider.

Review posted by Patsy Baker

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Having grown up with 2 brothers in the family home and then leaving to rent an apartment with my fiancee, it just seemed the natural thing to buy our own house.

Knowing that the first home decision is a massive one, we looked at all the options available to us.
Although we both work, some banks were too keen to finance us, as we wanted to have a baby asap and therefore they felt our income would drop, but Halifax listened to us, decided we were no risk and having saved enough for a sizable deposit, we chose the fixed rate for the first 3 years so that at least there would be no raise in the installments for this period.
Thank you Halifax. We now have our dream first home!

Review posted by Stuart Jameson

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I have had a repayment mortgage with the Halifax for a little over 12 years. Last year (2014) my current 3.99% deal ended and so I called up in February 2015 asking to change to the new 2.19% rate fixed for two years. I had done the maths and this would save me £98 a month or almost £2400 over the two year deal. I started speaking with them at 9:30am yesterday morning and finally got off the phone at 1:40pm. Halifax have refused to move me to the lower rate stating that because my mortgage term ends in 13 years and I am retiring in 11 years they cannot because of 'procedure'. Most of the long phone call was going through 'affordability' questions that I tried to explain were irrelevant because I would be better off under the new deal. If they weren't worried about the affordability of my mortgage at 3.99% why are they so concerned if I were to be on a 2.19% deal?
What is worth adding is that they were happy to lend me the money 12 years ago and were happy to advance me a further £30,000 a year later for home improvements then happy to add another £14,000 in 2010 for the purchase of a car. I have over £250,000 of equity in my present home and I have never had a CCJ, have no loans or credit cards and have never missed a mortgage payment in my life.
The Halifax send me junk mail every week asking me to consider taking on a credit card or offering me a personal loan yet they have never contacted me once to inform me that I could save £98 a month by moving my mortgage to a better deal. There is definitely an agenda here to prevent as many customers as possible moving to better rates. If you are considering a Halifax mortgage I wouldn't bother, their products are not portable and there is so much beaurocracy and procrastination on their part that by the time you've spent half a day on the phone to them you could have sorted out another deal with a better lender. They have no loyalty whatsoever to their present customers and are completely inflexible. I have reported my issues to the Financial Ombudsman and the FCA.

Review posted by SteveW

  • Customer Service
  • Flexibility
  • Ease Of Use
  • Value For Money