Natwest

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Company Information

NatWest (Natwest.com), originally known as National Westminster Bank, is the UK’s largest commercial and retail bank, and one of the top ten banks in the world in terms of its assets. It has an impressive 1,600 branches and offers its customers both online banking services and a 24/7 phone contact service. NatWest was incorporated into the Royal Bank of Scotland Group in 2000 in an unprecedented £21 billion takeover deal, and now has over 7.5 million individual customers.

Alongside its vast portfolio of products for private customers and businesses, NatWest also offers a range of mortgage options for individuals looking to purchase their own home. NatWest has received multiple awards for its mortgage services, including winning ‘Best Bank for Mortgages’ 20 times in the past 24 years in the ‘Your Mortgage’ awards, and ‘Best National Bank’ in the What Mortgage awards. The bank was also awarded ‘Best Lender Customer Service’ by What Mortgage in 2013.

Customers can apply for a NatWest mortgage i n a local branch, by phone or online. NatWest’s website can also be used to receive a free indicative lending decision to help begin the application process and to review the quotes on offer. The site also features several useful calculators and tools to help customers assess how much they may be able to borrow from the bank, and what their repayment options will be.

To apply for a mortgage from NatWest, customers will first go through a thorough assessment process, which will consider the household income, outgoing expenses, savings accrued and credit history. The bank then carries out a standard valuation of the property in question. The customer will then receive an offer for the mortgage, and the completion process can begin.

Along with its range of fixed rate, tracker rate and variable rate mortgages, NatWest also offers its customers access to several government-backed scheme to help them make the step into property ownership. Customers can access the Help to Buy Mortgage Guarantee Scheme through NatWest, as well as the NewBuy scheme, which helps customers to buy a new build home with a 5% deposit.

13 Reviews of Natwest have been submitted - read the latest 3 below

Terrible will never use again how can they value a brand new house £11000 less when other house in the new site have been agreed but will not challenge as sale is not complete as houses are not build yet. so imposable to challenge
All I ask is for them to send a different value out and I would even pay for it but no . Not even any help or advice it was just find the extra or go some where else. Guess what I doing. Time to move bank,Isa mortgage credit card pension to another bank after 30years.#kickintheteeth

Review posted by mick

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I have been a NatWest customer for close to 17 years.

My mortgage application experience was an absolute nightmare.. and still is.

I am in a rush to buy a property. I paid for a valuation report on the 17th of December 2015. The valuation was not carried out until the 31st December 2015.

When I eventually received my mortgage offer, there was no valuation report attached. My solicitor has all my paperwork ready, I have been ready to get to the exchange since the 1st of January... but my solicitor still does not have a copy of the valuation report though she now has the mortgage offer. I had to call Natwest up three times to finally get a copy of the valuation report which I then faxed over to my solicitor.

Now my solicitor has observed something confusing... the valuation report does not list any essential repairs. The mortgage offer says essential reports need to be carried out as a condition... so far so good. However, the valuation report says an electrical safety report is needed.. but it also says that this is a note for NatWest only... and the mortgage offer does not have any reference to that section of the valuation report as a condition on my mortgage... so now my solicitor is insisting I need to commission this report and I am insisting it's not in NatWest's terms and conditions.

When I call NatWest up I am told they will pass a massage onto the underwriters to call me... I have no desire to go through that again... that's what happened when I wanted a valuation report... and it only took me a month to get that from the underwriters.

I had been ready to exchange back at the start of January and now thanks to this late development I have to consider yet another report... why couldn't NatWest send me the valuation report in the first week of January (or better yet, middle of December if they'd done the valuation on time).

If I hadn't already invested a lot of time and money into this and the sellers weren't in a rush, I would pull out and find a different mortgage lender... I regret going with NatWest. Having banked with NatWest for so long I thought going with them would make life easier... nope... they even wanted to verify my address and so on all over again using bank statements (which are provided by natwest) and a credit card statement (which is provided by natwest).

I just wish NatWest would talk more between their departments and give loyal customers a little more attention... poor ratings from me... if you can at all avoid them, please do so. save yourself time and energy.

Review posted by Lukman Chowdhury

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  • Value For Money

Because my wife and I are hoping this will be our last ever mortgage to help us buy our dream retirement home by the coast, we wanted to make sure we were getting the very best deal from the whole process. I'm not actually due to retire for another 4 years and my wife plans to get a little part time job when we move and I will continue to commute to London. So we wanted a mortgage that would be paid off well before we were both putting our feet up and watching daytime TV.

We had to compromise a bit on the price of the house we are selling and so we needed to make sure we could get the extra money needed for our new house without paying over the odds in interest rates.

We did look online at several mortgage lenders websites but to be honest we just went back to our own bank NatWest because the fixed rate mortgage they had offered us was just as good as any of the other ones and because we bank with them we felt it would just make things easier all round to go with them and I am pleased we did because they have gone out of their way to help us with all the paperwork that needs to be done before we can get the whole house buying and selling chain moving. I don't know if we'd have got that from another lender who didn't really know us like NatWest do.

Review posted by Michael Avers

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  • Ease Of Use
  • Value For Money