247Moneybox

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Company Information

  • Company Name:
    247Moneybox
  • Website Address:
  • FCA IP:
    622332
  • Business address:
    20-22 Wenlock Road, London, N1 7GU
  • Phone number:
    020 7183 8078

Established in 2009, 24/7 Moneybox (http://www.247moneybox.com/) is a trading name of Active Securities Ltd., a finance company based in central London. It operates as an online lender, with expansion of its services overseas in 2012. It is a member of trade association BCCA Limited.

APPLICATION REQUIREMENTS:

To get a loan with 24/7 Moneybox, you must be 18 years of age or older, be a resident of the United Kingdom, and employed with a regular source of income. Also, you must have a UK bank account, which is linked to a valid debit card. 24/7 Moneybox does not permit prepaid cards.

LOAN AMOUNT AND CHARGES:

First-time borrowers are permitted to borrow between £10 and £400 in increments of £10. (For instance, £200, £210, £220, etc.) With time, as you establish trust with 24/7 Moneybox and make payments on time, the lender can expand the borrowing range to £80 and £800. 24/7 Moneybox offers two processing options: Fast and Standard. While there is no fee associated with the Standard process, the Fast process service costs £20. Interest on the borrowed money is 1.3 percent, plus Fast Process Fee (if applicable).

PROCESS:

When you apply using the Standard process, your funding information is sent to lender’s bank or payment provider during the late afternoon or evening of the day your application is approved. This process can take up to 3 business days. By comparison, the Fast Process ensures that once your loan application is approved and eligible for funding, the money will be sent to your account within 1 hour.

PAYMENT:

If you fail to make payment on the due date, there will be a failed collection fee of £30 charged at 5 p.m. on that day. Interest will continue to accrue each day for 60 days after the designated repayment date until the payment is honored. There will be a £30 fee if 24/7 Moneybox receives notification from your bank or card issuer that you wish to challenge an investigation charge from the lender. With further delinquency, there can be a debt collection agency fee equivalent to 25 percent of the outstanding balance.

92 Reviews of 247Moneybox

Editors Pick
I took a payday loan out with 247 Moneybox last year and I’m pleased to report that everything about my experience with this lender was positive. It was far simpler and faster than I expected and the staff were extremely helpful.

247 Moneybox let you apply for a payday loan online without having to deal with anyone in person. I wanted to make sure I had the whole process clearly explained to me before going through with it, so I called the company to talk the loan idea through before applying. The staff were so friendly and made me feel comfortable with my decision. They explained the repayment process clearly and explained everything properly so I was certain I knew what I was doing.

I completed the application and waited just an hour or so to hear back while they checked my credit and worked out if I could afford the loan. My application was approved and I was given the option of choosing between a fast loan delivery or a slower wait time. I didn’t want to pay the extra so I waited a little bit longer for my loan, but I was pleased to have the option instead of being hit by a hidden charge for a quicker delivery.

All in all I found 247 Moneybox to be a really good service. They were upfront and honest with me every step of the way and seemed committed to working with me so that the process would be in my best interest and there’s. I appreciated the friendly customer service and came away happy with the whole experience. Thank you for everything!

Review posted by David White

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247 Money Box helped me alright. They were more than willing to help.

The only thing I would say is that you would expect the money to be transferred quicker. I had to wait almost half a day before the money was through.

Review posted by felix02

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I found this company mega cheap compared to sof the other ones.

I like to do my research before I launch myself into something like this. After looking extensivly I decided to use this lender had some of the best offers.

Review posted by kate

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These people wil NOT leave me alone. I used them once a couple of months ago, and now I keep on receiving really annoying phonecalls and e-mails.

I wish they would phone me up to ask me how I would like to stop them.

Review posted by joanna

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I would consider other options before using this company.

I contacted them a while back and didnt have the funds to repay them right away. O.K it was my fault that i only contacted them the day before; but then they charged me loads of money for not informing them. I did, a little bit late, but I did.

Review posted by christina

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In need of money fast, I turned to 247 Money Box. Their 'fast' option on a payday loan guarantees the money in your account within one hour. I'm someone that leaves everything to the very last minute, so needed a service that would be really fast. I had to pay a little bit extra for their special fast service, as opposed to the standard service they offer, but it was definitely worth it for me. I was careful to only borrow an amount that I knew I could pay back as they make it very clear on their website that there will be fees applicable for late repayments. I was pleased that they were at least honest about this, as I know some lenders like to hide such details in their small print.

Review posted by Joanna Hemp

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I was up late one night trying to get my head round the household bills. It was starting to give me a headache.

I finally manged to get my head round them. I discovered if I had an extra £50 then I wouldnt have to pay any extra charges because of late payments, therefore giving me more money for the up coming month.

I phoned them at midnight and went to bed with a clearer head. The money was in my bank when i got up in the morning.

Review posted by Katia

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Never ever ever waste your time with this company. You call for a status, they bark a script at you and hang up. Call back and try asking questions they talk over you and hang up. I applied 3 days ago and still nothing, I have cancelled my application and have called to confirm this but they repeat their script and I'm not convinced this has been cancelled. Worst customer service I've ever come across, never respond to emails and I still am completely in the dark to what is happening. Avoid avoid avoid avoid avoid avoid avoid avoid avoid avoid avoid. Do not waste your time and you will end up with a loan when you no longer require it

Review posted by Marc

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It was really nice to deal with a transparent and honest company when I took out a payday loan with 247 Money Box. On their website they take the time to explain what their payday loans are suitable for, and also explain situations where perhaps a different type of loan would be more suitable. I was able to read about their responsible lending principles, which put my mind at rest that they were a reputable company that had its customers best interest in mind. Taking out a loan with them was a simple process, and after filling out the application, I received an approval and clear repayment information.

Review posted by Lia Crawford

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I wish more lenders were like this one. There apllication is so simple and the money was transferred almost instantly.

You can't ask for much more really can you??

Review posted by Thelma

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I found this lender to be such good value for money and even better you can contact them any time of day.

I wish my boyfriend was like that!!!

Review posted by Amy

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247 Moneybox is ok. If it wasnt for my girlfriend I would have chosen somebody else as to me they didn't look like the best offer.

Well she's happy so that saves me alot of stress =)

Review posted by pete

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When I needed to get a new pair of trainers for my tennis tournamount I contacted 247Moneybox.

They were so simple quick and easy to use and the money was there in no time. Can't complain really.

Review posted by clemmie

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These guys website is really pushy. Careful you dont agree to something you dont want to.

I went on to their site just to get some more information really and ended up nearly taking out a loan!

Review posted by rebecca

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I'd use 24/7 Moneybox again but I would apply for the loan sooner and save myself paying an extra 20 quid to get the money on the same day, within an hour to be more precise. The Fast Process can be a bit misleading because the loan isn't fast processed until the credit check is done and approved. That can take longer sometimes so even paying the extra for the Fast Process doesn't mean you will get your money the same day you applied for the loan. Thats what happened in my case and I felt I had wasted my money so I wont be doing that again I will just apply for the loan a few days in advance.

Review posted by Johnny Morrison, Dartford

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I first found out about these guys from the telly, so I went and researched them.

They looked pretty good, nothing was left untold and the price looked good. I got in contact with them and took out a loan. I was very happy until I forgot about a payment and that just led to a disaster. It ruined my credit rating. I did know that but I guess I just forgot.

Review posted by ray

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Good afternoon to say I am disappointed with your company is an understatement.
I applied for a loan on Tuesday 05/4/2016, it is now Thursday 07/04/2016 at 17:42hrs, I have just got off the phone with one of your consultants who has just told me that your company does not have my bank information and you need them again to proceed with the loan. And this is after being told this afternoon that your loan had been processed. I find this astonishing that your company can not have the most important information that you need in order to provide your loan. I am extremely disssspointed in the service you have provided, and if I may add this may be why you are rated st 17 out of 28.

Review posted by Brian Henvey

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3 loans now from 24/7 Moneybox and all of them have been OK. If the next one was to go wrong some how I would stop using them and try another payday lender. I haven't used the Fast Process facility because there is no way I would pay more than I really need to with a payday loan and so I always apply for my loan at the beginning f the week so that I am guaranteed the money by that weekend. If I forget and leave it until Friday I just don't bother and try to get by without the loan. It doesnt always work and I sometimes have to borrow from my mum but at least she doesn't charge me interest.

Review posted by Jo Palmer, Abbey Wood

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I use these guys all the time. Its perfect for me as it doesnt effect my next pay day.

I get paid weekly you see and so when I've had a heavy weekend and wake up in the morning with no cash in my wallet. I just contact these guys and they cure my hangover straight away.

Review posted by Benny4

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247Money box is OK. I used them a couple of times and they are always my back up lender, but i find them costly.

I prefer to use other lenders but I know that these guys will always give me money when I need it.

Review posted by Boris

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How easy is it to use these guys??? I got stuck on the motorway and needed to get towed I didnt have funds for the fix up in the garage aswel, so I got in touch.

The money was in the bank before we arrived at the garage.

Review posted by neil

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My Harley broke down. I had to fix her quick. Shes my baby and luckily due to 247Money box she wasn't a sick baby for very loan.

Thanks money box.

Review posted by urchin

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a good payday loan has to be available 24/7 because if your like me you find you need some extra cash mainly at night when your out with your mates at the weekend. its no good applying for the loan on Friday night and not getting it until Monday when the weekend is over. so what i do is pay the extra 20 notes and get the cash within an hour. that way I'm set up for Saturday night. sometimes i think ahead and apply for the loan during the week and save myself the 20 quid but it doesn't happen very often. 24/7 Moneybox offer that fast option so thats why I use them the most.

Review posted by Jason Hoskins, Beckenham

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I was under the impression that my girlfriend had all the financing sorted. When i saw her roots growing in I asked her why she hadn't had them done, where she then broke into tears. Confessing that she had a shopping addiction.

I had to send her off to get some help but the savings were basically gone. 247Moneybox helped us.

Now unfortunatly she's so antishopping all her cloths have holes in them!!

Review posted by wesley

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who the hell has to use a payday loan to get their hands on ten quid? they cant have any mates can they. I only use a payday loan for 50 quid or more because it isnt worth the effort for any less than that. my mates would lend me 50 if i really needed it in a hurry but i would rather get the payday loan then ask them for it. i use different lenders but 24/7 are the best at the moment because they let you borrow less than a hundred which some lenders dont. 80 is usually what i borrow so that suits me better than borrowing a 100 because that extra 20 quid could pay for me to get the money fast if i need to.

Review posted by Luke B., Swanley

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How bad is this??? They state that they're "as transparent as possible" but really there are some major grey area that they need to look at.

I got diappointed by them. Don't make the same mistake!

Review posted by tell

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You can really feel how much they value their customers. They will do almost anything to help you as long as you value them aswel.

Like I knew before the due payment date that i wasn't going to be able to keep to it. I informed them where they were extremly appriciative of my contact, because i contacted them they were more then happy to help me.

Review posted by karis

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I got a great deal and told all my friends about it after getting it. My friends then followed suit and I found out that they got the same treatment.

At first I was angry but then I thought how brilliant that they can offer a personal service to everybody.

Review posted by jenny

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My name is Cameron and I must confess... I have a slight golf problem ;) I had used 247 Moneybox before in a tight jam but only for £60 for a late bill.

When the opportunity came up to see a pro tour event I had to come up with the money somehow and cross it off of my bucket list. I didn't need a huge amount, roundtrip to Edinburgh and I figured £300 I could payback once my paycheque came in and I sold a couple of personal belongings locally. Awesome experience, I had time to wait so I didn't have to pay a fee and it still came in 3 days, no fuss. I'll use again for sure.

Review posted by Cameron D.

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I asked, they accepted and I got. Pretty simple really isn't it??

I thought it was any way. Even a dummy could use these guys and not get confused.

Review posted by frank

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In a pinch, this did the trick. Although I would have liked to see a lower rate, everything else was good. I opted for the extra £20 because my electricity would be cut off and though it wasn't 1 hour it was still FAST and I had my money within the same day. I had one call to customer service and paid back 10 days early. No further hassels and I didn't get any unexpected emails or calls. I would obviously recommend only if you know you are guaranteed to payback on time, due to the rates but otherwise everything else is a "go for it", in my opinion. Positive experience, thanks

Review posted by Myles Knight

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I used 24.7 moneybox and had no problems quick service and would use again.

Review posted by Stacey Bird

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As a worker with a low income, saving has never been a strong point of mine. I have got myself into debt in the past by taking out a long term loan that I couldn't afford the repayments on. Not only did this effect my credit history for a while, but it also put me off borrowing money. Now I'm doing much better, and am in a steady job, but halfway through last month I got a bit stuck as some unexpected expenses had come up. I knew I would be able to recover my finances come payday, but I needed to make it through until then. That's when I decided to take out a payday loan with 247 Moneybox. Taking out loans wasn't a habit I wanted to get back into, but 247 Moneybox were really easy to deal with, and offered me a very reasonable interest rate. I didn't feel obligated to agree to anything I didn't want to, and was encouraged to only borrow an amount I could afford to pay back.

Review posted by Carrie Fellowes

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Who on earth takes out a payday loan for a tenner? Is it really worth the bother? Could you not ask a friend to lend you the money? All these questions went through my mind when I first went onto the 24/7 Moneybox website and started reading about their loans. It's nice that they offer loans for such a small amount but I was looking for a bit more than a tenner so I had to concentrate and focus on what interest rates they were charging for a little bit more than a tenner, 20 times that to be more precise. I liked what I was reading and so I went ahead and applied for my 200 quid loan. I wasn't too keen on having to wait maybe up to 3 days for the loan money but as it turned out I got it within less than 48 hours so I am really quite pleased with the result and will definitely use 24/7 Moneybox again.

Review posted by Gennie Coogan, Streatham

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I'd not used 24/7 Moneybox before so I wasn't prepared for the shock of having to wait up to 3 days for my money unless I paid extra to fast track the loan process. I quickly made a decision and decided to take my chances with the standard process and as it turns out it wasn't such a bad call because I got my loan money within 36 hours of applying which was in plenty of time for the weekend shopping trip to London which my best friend had talked me into even though neither of us could really afford it, hence the payday loan!

Review posted by Nancy Mitchell, Slough

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I like the 2 options 24/7 Moneybox offer with their payday loans. If I am in a hurry and need the cash quickly I'll happily pay the extra to have the Fast Process but usually I plan ahead and have plenty of time to spare so I can get away with the Standard Process. Another good aspect of their loans is being able to borrow just the right amount of money rather than other lenders that make you borrow more than you really need just so that they can round the loan off to the nearest hundred pounds. What a con that is and it is because 24/7 Moneybox don't catch you out like that that I like using them and will continue to unless they change their terms and conditions. I hope they don't!

Review posted by K. Osborne, Epsom

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I only went with 24/7 Moneybox because I wanted the money as quickly as possible and 24/7 were offering a Fast Process which guaranteed the money would reach me within a hour. It's the first time I have taken out a payday loan as this was a real emergency for me and I had to get some extra cash asap. If I do decide to use a payday lender again I will look around a bit more before making a choice unless of course it is another emergency and then I just would probably go to 24/7 Moneybox again because at least I know I can get the money within the hour.

Review posted by Gina Dawson, Barnet

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I have used 24/7 Moneybox a few times now, the first time I had to pay for the fast process because I needed the money in a hurry. Now I use them and apply for the loan well in advance if I can and don't have the extra fee which means the overall loan is really competitive and much better than a lot of the other payday lenders I have looked at. The only thing I worry about is me getting caught out with a late payment fee which would make the loan quite expensive. As long as I stick to making the repayment date the same day as my salary gets paid into my bank I should be okay. With no late payment fees their loans really are good so I'll keep using them.

Review posted by Terry Astor, Romford

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24/7 Moneybox really looked after me when others wouldn't. I got a loan from them that I desperately needed even though my credit history is awful. Although that's not my fault.

I got divorced and it affected my credit rating quite badly, luckily 24/7 Moneybox didn't check it and I got my loan in no time. I only needed the money because my ex husband didn't pay me when he should of done. It seems that all of my money worries are down to him.

I'd use them again and definitely tell others to also use them. In fact I already have done.

Review posted by Paula Young

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I started a new job and I wasn't going to get paid for quite a few weeks, I knew I would run out of money. I applied for a few payday loans but as I had only just started employment and my credit history wasn't amazing I didn't qualify. Somebody I knew had previously had a loan with 24/7moneybox and told me that I should at least try and get a loan from them myself. I applied and to be honest I was surprised when I got accepted. I had the money in my account within about an hour and I was able to pay my bills without them being late. I don't know what else to say really other than if you are like me and don't have the greatest record or you have recently started a job, give them a try.

Review posted by Ben Shephard

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Provided you don't opt for the Fast Process and are happy to wait 2 or 3 days for your cash then I would recommend 24/7 Moneybox especially if you are only borrowing a small amount. If not this payday loan can work out much more expensive than most of the other payday loans that are available currently. Whilst I was quite happy with this loan I am not sure I'd use 24/7 Moneybox again because even if I am just borrowing a small sum of money I would like to have the money available to me the same day without having to pay extra for the Fast Process. I haven't read all the other reviews but I wouldn't be surprised if a lot of them mention this point. Apart from that I don't think 24/7 Moneybox are a bad lender in other ways and will award my stars accordingly.

Review posted by Eddie Dalton, Hounslow

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If I use 24/7 Moneybox again I won't pay the extra for the Fast Process because it really wasn't worth it and it makes a small payday loan much more expensive than it needs to be. I don't think its fair that 24/7 Moneybox charge this fee so that you can get your money on the same day. Not all the payday lenders charge this fee so if they can do it why can't 24/7Moneybox? Maybe their interest rates are better but I still don't think their good enough for them to be able to justify charging a fee for you to get your money on the same day. I hope they don't mind me saying this but I think they ought to know what their customers think so that they can improve their loan service.

Review posted by Casey Taylor, Dartford

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I think 24/7 Moneybox need to rethink their policy on charging for a Fast Process because it should be standard with all payday loans that within reason you get your loan money the same day you apply for it. Unless you are applying late on a weekend night you should be able to expect that the money transfer can be done easily and quickly once your credit check and affordability assessment is done. I appreciate 24/7 Moneybox have really good interest rates but for some people like me it's not just about getting the lowest rate only to have it cancelled out by paying extra to get your money quickly.

Review posted by Jamie Burroughs, Croydon

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I had a loan, applied....no communication.... But funds appeared 7 hours later in bank.....I paid it back early thinking its a wise thing to do....applied for another later that day ...its been 24 hours and I've heard nothing...tried to ring about 20 times...left it ringing for about 20 minutes....no reply...no nothing....tried to email them too.....guess what ....no reply....its as if there is no one working there....really strange....what a strange way to run a business....thankfully now I have found a loan somewhere else who accepted and paid loan within 3 hours...do not use, do not use, do not use, do not use, have caution with this company as they can not be contacted

Review posted by Raw1

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Don't rush into taking out a payday loan no matter how desperate you are for the cash. I did that the first time I ever took out a payday loan and I ended up paying back more than double the original loan.

This time I am much more aware of the terms and conditions of my loans and this time I chose to go with 24/7 Moneybox because they are up front with their charges if you miss repayments and unless you are silly enough to be late with a repayment you can actually get one of the most competitive loans from Moneybox compared to most of the other payday lenders.

Thats why I am using them from now on and I don't plan on missing a repayment so this should work out to be a great value loan from 24/7 Moneybox.

Review posted by Sandy Thornton, Widnes

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I like using 24/7 Moneybox for the occasional payday loan because they have a very simple loan application process that only takes minutes to do online and if you can't wait a couple of days for the funds you can fast track the process for an extra 20 quid. I generally have to use that facility because I don't always think far enough ahead and it's usually as we are approaching the weekend that I realise I need a bit of extra cash and so I have to get straight on to 24/7 and make my application. It doesn't happen too often and I think its worth it to have that much needed cash in your bank account sooner rather than later. I'm getting such a good rate on the loan so it still works out to be a fairly competitive loan compared to other payday lenders.

Review posted by Gerry Ashcroft, Gt. Barton

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needed 500 urgently and 247moneybox were there when i needed the cash

Review posted by john1

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Shameless, greedy and simply bad people are trying to make immoral money every day. Do not borrow money from them.

What they are trying to do is just make your life even more difficult and they do not feel any guilty. The people setting up this company must be worst-ever, shameless and irresponsible people. Let this type of companies die out as soon as possible or the government should shut down this business if what they do can be called as a business.

Never never never borrow money from them. They will make money from you and make your life even more squeezed. Your money will help them to make even more people's life difficult. Just do not do that. Let this company die as soon as possible.

Review posted by PaydayLoanIsWorst

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I tried to applied online while at work and this didn't work. there was heaps of error messages and the page timed out. Not sure if this is normal or just a bad service day.
On the up side i was contacted later that day by Money Box and the person I spoke to Michael was courteous and fast.
I was still at work when he rang so speed was neccasary at this time and email confirmation was sent so i could look over after. Recieveing the money took some time maybe the company can look in to this aswell as waiting around 4days for the money is not so helpful. The person I have dealt with Michael cannot fault him or his attitude was helpful and i needed the cash so happy i used the service.
Not sure if will use again

Review posted by Mathew Lee

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After all ready having a loan with moneybox 24/7 i found myself coming into financial hardship, I was forced to contacting 247moneybox.com and spoke to a member of staff. I told this man of my financial situation after being made redundant I was not able to pay my balance off on the particular date that i agreed previously.
Thanks to this man straight away set at ease and was just asked to provide my out-goings and in-comings to see what they could do for me, to be affordable to me with bills I had coming out. I made an offer of £65 per month and asked if my account could be frozen so I didn't accure more charges/interest to which 247moneybox.com accepted and done for me.
This has been a bit of good news in what has been a hard time of late for myself and my family and cant thank moneybox employees enough.

Review posted by Ahsan Ali

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My experance has always been Great, Ever since i started using 247 Money box i have received nothing but excellent service from a company that I believe delivers every time. At least for me, its every time.
I find that employees at money box are not as forceful or unfriendly as many other lenders out there that offer similar services.

If i were speaking to a friend I will be honest with them and tell that not to borrow with money box unless u have the intention of paying back and to look out as APR rates are not cheap. Always pay what is owed on time.
I will advice them to go with 247 as a pose to any other short term loan provider because of the service they provide which is more friendlier and reasonable than other providers who I have been with in the past.

Review posted by Miss B Jenners

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  • Value For Money

i recently had to rush down south when my mum collapsing witch has put alot of pressure on me. Financial and Emotional i am drained, and due to this i had to make some drastic changes in order to give her the care she needs.
I recently emailed money box explainning this and the urgency of a reply as i needed to borrow more money from then. I had one outstanding small payment to make on my last loan and intrest rates were a big worry looking to borrow more,

I was contacted by a trained adviser who took the time and patients with me in working out a new loan and to work out a plan to pay back my debt in monthly installments.
At a time like this, when i needed the help to help me go and support my family.
Thank you money box for helping

Review posted by Karen Anderson

  • Customer Service
  • Flexibility
  • Ease Of Use
  • Value For Money

24/7 moneybox have been a lifesaver to me and I would like to say how friendly moneybox staff are on the phone and texting to remind the payment due date. I love this option. Also especially if one month you can only pay the interest they are quite happy to carry the loan over. There is loads of options from a friendly team at moneybox,
I always call if i need anything or have any questions and always find someone who can help me. Always happy customer with a smile. Never had no problems with moneybox.

I must say a big thank you to you all for the help you have given me and hope into the future.

Review posted by Ian Walsh

  • Customer Service
  • Flexibility
  • Ease Of Use
  • Value For Money

never known a company like this.got a loan over 6 months ago and paid it back 2 weeks early. have tried on several occasions to take out another only to be told that my file is with the underwriters. what crap.rubbish company.rubbish service.use satsuma. how on earth can my file still be with the underwriters, after nearly 8 months yet i am inundated with texts and e,mails from this company telling me to apply,and when i do i keep getting the same response, sorry you cannot apply for a loan at present.stop bloody well sending me texts and e,mails then.this company does not know what it is doing.

Review posted by mark moore

  • Customer Service
  • Flexibility
  • Ease Of Use
  • Value For Money

Thanks, 24/7 moneybox really does mean 24/7.
There 2 minuet application online was super easy to do. Then they email me all there information and then in a flash i got a txt message to tell me the money in you bank account.
I happens that i needed money straight away to avoid a bank charge on my account and moneybox 24/7 provied that service to me.
Money straight into my bank account.money saved the day!
woo hoo
I would use them again. but would like better RATES its not a cheap way to borrow, you get the money fast but it is a expensive service.

Review posted by Jean Kelly

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  • Flexibility
  • Ease Of Use
  • Value For Money

Absolutely disgusted in the way I have been treated. I emailed the company explaining that I've had money taken out of my bank account due to my card being cloned and I would be able to pay on the 2nd September which is one day late! They have charged me 17 pound for this and when I rang up they lied saying that they have not received my email in which I have proof! The customer service guy was just rude and irogant and enjoyed every minute of this in taking extra money. I will not be using this service again

Review posted by Gareth

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  • Flexibility
  • Ease Of Use
  • Value For Money

I am not sure if 24/7 Moneybox will suit me because there are too many points that make it inconvenient for me. The main one is having to wait 3 days for the money unless you pay extra for the Fast Process. As I only wanted to borrow a small amount that extra fee was way too much and I think it should vary depending on how much you are borrowing to make it fair. Most people decide they need a payday loan at the last minute so don't have 3 days to wait for the money. For that reason I don't think I'll be using 24/7 Moneybox again unless I know for certain I can wait 3 days to get the money.

Review posted by Jade Neilcott, Barnet

  • Customer Service
  • Flexibility
  • Ease Of Use
  • Value For Money

If your in a hurry dont use 24/7 Moneybox not unless you dont mind paying an extra 20 quid to get your money the same day. I made that mistake and I wont be using 24/7 Moneybox again just for that reason. If by paying 20 quid extra they can get the money to you the same day then they should just do it any way because I know banks can transfer money in minutes and it doesn't cost them anything. I've used other payday lenders that give you the money the same day so I will use them in future. If they are charging more but still work out cheaper because you aren't paying extra to get your money the same day then it just makes sense to go with them doesn't it.

Review posted by Baz Lewis, Islington

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  • Flexibility
  • Ease Of Use
  • Value For Money

used them for the first time for my emergency last month and paid them off on time and its easy if i can do it

Review posted by john2

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  • Flexibility
  • Ease Of Use
  • Value For Money

Disgusting customer service and a complete joke of a company.

I found out by complete chance someone had fraudulently taken out a loan in my name, with this company.

Was the customer services department sympathetic, eager to resolve the issue and showed empathy? Of course not!!!

They were rude and clearly did not care. Fair to say I was frustrated and maybe not the best person to have on the phone but at no point did I use abusive language or raise my voice.

At one point an agent had the audacity to ask me 'are you done yet?' and then put me on hold to calm down! Like the rest of the human race, that just made me angrier. He then told me if I didn't let him speak he would hang up - I think it is polite and correct to let your customer speak first and then address them, not threaten them.

I have provided a crime reference number and they still have not rectified the issue.

Asked to speak with a manager, seeing as it is identity theft and being investigated by the police, to just be told I'll get a call back 'soon'. The agent couldn't tell me if I'd be waiting days or weeks (I'll assume weeks as they are in no hurry)

Avoid at all costs - because if you have to encounter their customer services team, you'll end up with high blood pressure and a headache.

Review posted by Laura

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  • Ease Of Use
  • Value For Money

Very miss leading in emails saying I need to confirm my loan so I did got nothing back still didn't get my loan no email or call I have to find another loan company now and I don't know if this company has done a credit check its disgusting really so I will get refused else where now this company should be a shamed getting peoples hopes up and it dosent happen zzzzzzzzzszzzzzssszZZZZZZZZZZZZZZZZZZZZZZZZZZZZzz and why should I have to write a 100 words wasting my time again zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz check really that you must right a 100 words if you don't you can't post a review

Review posted by Reebee

  • Customer Service
  • Flexibility
  • Ease Of Use
  • Value For Money

I have used this company on two separate occasions now and i would say they definitely accept people with bad credit.
The only issue i found was that they are slow!

I had to chase on first application and no one answered the phone all day., not matter what time of the day i called, busy!
After one day had not heard anything from them so applied with another company and received funds within two hours.
It took two days later when the funds just arrived in my account from this company as well!
I later established that they had called my employer to check I worked there the day before funds arrived as they do further checks on some applications to make sure you can afford your loan. I also received a acceptance email after funds arrived but was not the service i expected.

The second time I applied i got accepted online and funds arrived overnight in to my account.
So the service seams to be progressing in the right way and getting faster completions i just hope this continues.

So if you have bad credit then this is a company that can help but if you do need the cash fast its not always guaranteed to be as fast as others.

Review posted by Becky Greenwood

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  • Flexibility
  • Ease Of Use
  • Value For Money

I have found 24 / 7 Moneybox as a company i can trust to use as a top me up from time to time. I have found the company to be reliable and it offers a better service to returning customers.
I remember when i done my initial application, done this online to save me some time, or i though it would but i turns out it didn't.
It was not till the 3 rd day before i received any sort of confirmation as to what was doing on. At the time i needed the money so i went ahead with the loan and after paying it back i was sent some email offers with Moneybox 25/7 that has made me come back and use them time and time again.

Every time i have applied since then my loan has been dealt with and handled with in a matter of hours.

Review posted by Selma

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  • Flexibility
  • Ease Of Use
  • Value For Money

I have been using this company for quite a while now, and i have used both services they have to offer.
Sometimes i use there standard service that takes around 2 - 3 days or when I need funds fast i just tick for fast payment option when applying and funds are same day. This does cost me £20 more, but it does mean i get money after faster.
Once time i don't receive my loan until after 5 days and i was refunded my £20 and customer service were happy to help but getting hold of them is not easy.
Call hold times are never less than 45 minuets, i would tell anyone using this company to use there website, customer services is far to busy.

Review posted by Thomas Clarke

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  • Ease Of Use
  • Value For Money

Seriously who are writing these good reviews??? Company needs closing down worse customer service ever and I mean it's bad. Staff are rude hung up on my several time sent 12 emails to cancel my application all ignored rang and rang to say I was accepted and money sent? 3 days later no money in my account? WTF I have signed a loan agreement and haven't even had a loan? I tried cancelling an hour after applying but no one responds to emails.your on hold forever it's all scripted then they hang up! I have put in a complaint heard nothing. Recorded all my calls and have kept my emails, as I haven't received any money so I will not be paying back a loan I did not receive pleassssssse stay away from this company.
Quick quid, wagedayadvance and lending stream best I've used good customer service fast response and they actually say hello when the answer!

Who the Eck is managing this shambles of a company its awful!

Review posted by River86

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  • Ease Of Use
  • Value For Money

I applied for a pay day loan with 24/7 Money Box and all seemed well and good.
They wanted to confirm my employment which was ok with me, so i let them do this. Then it took another 10 hours my loan application was at the underwriters, they were still looking at it and every time i called them to ask whats happening they kept passing me to the underwriters which i find strange as i thought i was calling them. Hold time is long, long!
So i emailed them haven't got a reply yet i doubt i will ever will from the underwriters. Customer services contacted me after 3 days from when i original applied and they send the money there and then. It worked out ok for me in the end but it did take along time.
If would tell others if your looking for some quick cash hassle free 247 is not the way to go, they offer a trustworthy service it just is a lot slower.

Review posted by Amy

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  • Ease Of Use
  • Value For Money

Unhappy with my own bank and the over draft i had with them, i could not wait to pay it off and close my account with them.I borrowed the money from Money Box 24/7 to help make this possible and i paid off my overdraft and removed this from my bank account.

I have found the service with money box to always be professional and helpful no matter what you need or want there staff are always happy to help.

Never had any problems when using there service and paying back early has never been a problem and they did not charge for this option, very nice to see.
Would Definitely recommend

Review posted by Sir Albert Jones

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  • Ease Of Use
  • Value For Money

24/7 Moneybox are slick and professional which is a good thing and a bad thing in equal measures as far as I am concerned. It means that they can approve a payday loan in quick time but they can also go for the jugular just as quickly if you are so much as a day late with your repayments.

My advice is, by all means use 24/7 Moneybox for a payday loan if you want fast efficient service but just be aware of all the pitfalls if you are late or miss a repayment. I am not talking from experience because I always make sure I pay the loan back on time but I have a friend who got caught out and lived to regret ever taking out the loan with them in the first place.

Review posted by Niall Adley, Slough

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  • Ease Of Use
  • Value For Money

I am a Happy Customer Thanks to 24/7 Money Box.

When i got into difficulty paying back my loan with them i found there staff to be nothing but helpful and understanding about my situation.

I'm now in a payment plan and I have not had any nagging phone calls or emails from them at all, they have been nothing but understanding and polite the whole time.
All I have to do is email to ask for my balance or any other question or queries and someone gets back to you very quick with a polite reply.

Thank You so much for helping

Review posted by Joanna Motion

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  • Flexibility
  • Ease Of Use
  • Value For Money

This is my first payday loan with 24/7 Moneybox, having found them on the Readies loan comparison website. So I can only comment on the service I have received during the application process and up to when the funds were paid into my bank account today. So far, that service definitely deserves a 10/10 for speed and efficiency.

However, maybe when it comes to the end of the loan period I might feel inclined to give a different score but as I don't plan on missing the repayment date and incurring further charges, I am hoping it will just be another 10/10 for overall experience. Fingers crossed I am right!

Review posted by Emma F., Standsted, Essex

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  • Ease Of Use
  • Value For Money

Use all payday loans companies with caution not just 24/7 Moneybox because no matter how good a deal you think you have got with any of these payday lenders, if you stuff up and are late with a repayment you will pay for it big time. That's why payday loans have such a bad reputation. If you can use them responsibly and repay them on time they are really not a bad way of getting your hands on some extra cash in a hurry and so far I have never slipped up and got caught out with penalty fees for being late or missing a repayment. I use 24/7 most of the time but I will probably try out another lender in the near future just so that I can keep ahead of the game and always get the best possible rate available at the time.

Review posted by Gary Watts, Croydon

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  • Flexibility
  • Ease Of Use
  • Value For Money

I try not to use the Fast process service whenever I get a payday loan from 24/7 Moneybox because it bumps the overall cost up quite a bit which is ok if you are borrowing say the maximum amount they offer and really need it in a hurry but for the usual small payday loans just to tide you over to the end of the month I don't think it is worth it and that's why I don't use 24/7 for all my payday loans. I only use them when I need quite a bit of extra cash for something like a weekend away with my pals or my girlfriends birthday. For that loan amount they are one of the best I think because you have usually thought ahead and get your application in in plenty of time. that's how it works for me anyway and I'll keep using 24/7 Moneybox for those type of occasions.

Review posted by Jon Bentley, Gidea Park

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  • Flexibility
  • Ease Of Use
  • Value For Money

I found the service from Money box to be excellent and the staff to be very helpful..
They are totally understanding and it is such an easy service to use.
I honestly recommend this company when looking for a Payday loan.
It was easy to access somebody both by phone and by chat online.
Very quick response times on both the website and on the phone.
No hanging around / No nonsense / No drama.
The staff all seem very knowledgeable.

Could not have asked for a better service as this company set and met and my expectations when i was looking to borrow cash fast!

Review posted by Mr Harry Liddle

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  • Flexibility
  • Ease Of Use
  • Value For Money

If I use 24/7 Moneybox again it will be because I have planned ahead and applied for the loan in plenty of time so that I don't have to use the fast process and therefore pay 20 quid on top of what the loan is already costing me. I got caught out with the first loan I got from 24/7 Moneybox and rather than back down I just paid the extra but I won't be doing that again if I can help it otherwise it just makes what is generally a very reasonable loan become a bit too expensive to be taking out on a frequent basis. If I've left it too late I will probably have to go with another payday lender rather than pay that extra fee.

Review posted by Rebecca Ecclestone, Chigwell

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  • Ease Of Use
  • Value For Money

I done my 30 day loan application online with Money box 24/7 after finding them on a web search.
My application was deferred, and i was advised someone would contact me by phone. Around 24 hours later this happened, i was called and was thrilled with the conversation that took place. The sales adviser was very thoroughly and objectively took me threw everything and it was explained thoroughly to myself. In great detail and length, overall I am very satisfied with the outcome of this conversation and my money is on its way to me now.

Thank you for your helpful services

Annabelle Smart

Review posted by Annabelle Smart

  • Customer Service
  • Flexibility
  • Ease Of Use
  • Value For Money

MoneyBox is a Fantastic company!
Ive been getting loans for over a year on and off with them. Never have i had any problems nor has the money gone out of my account unexpectedly.
Everything is organised and set up for me automatically. I get a text message every month the day before my loan Is due to be paid and i have never missed a payment (this is a brilliant idea so people do forget)
Would defiantly recommend Money Box to people who just want a short term loan from someone they can trust.
But i would let people know to make sure you no your limit, what you feel you can repay may not be what they can offer you.

Review posted by Dennis

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  • Ease Of Use
  • Value For Money

Jonathan very a helpful gentleman who was quick to response to my message online about payday lending. Never having used a payday lender before i wanted to make sure there were No problems
when using this service.
Jonathan from 24/7 moneybox called me to assist with my questions and querys i had and to check my current financial situation. I explained all the difficulties i was haven and he indicated that they are prepared to offer me help.
There was no pressure when dealing with Jonathan and i was happy to be dealing with him personal on my new loan application.

Jonathan is a lovely gentleman who has helped me and put my mind at rest when it comes to my finances.
Thank you Jonathan!

Review posted by Mrs Donna Forman

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  • Ease Of Use
  • Value For Money

My Dog is currently ill with Dental issues and i had to obtaining a loan from moneybox 24/7 to help me afford the vet bills. I found them on the internet and there website made it possible to do so. I contacted them and everything was surprisingly simple.
When telephoning moneybox my queries were dealt with by Michael at Customer Services and I was pleased with his response, both in his manner and his helpfulness.
I just wish that some of the other companies behaved in the same way as moneybox 24/7 do. Very impressed and pleased with the service i have experienced.

Review posted by Holly Walker

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  • Ease Of Use
  • Value For Money

Money Box service is normally outstanding but i have noticed they have recently introduced a fast payment option that costs £20, which promises the money to be credited within an hour to your bank account.
In using this recently i actual found out it's within 1 hour of approval and when questioned they admitted that they did not explain this to me correctly when waiting on the approval.
So far I have been waiting 4 hours and to be honest don't expect that payment will be made today.
I have spoken to their customer service team over the phone and have been given conflicting information on 2 occasions now.
I would rather they had been honest in telling me the fast track is after proved and the approved is not always immediate.

Review posted by Mr Brian B Bentley

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  • Ease Of Use
  • Value For Money

As far as payday loans go i have no problem with MoneyBox 24 7.
I have had several loans over the past year and always paid back on time with no issues. However my recent loan i was happy i could afford to repay 17 days early, the adviser took the payment from my debit card, they also took the FULL interest amount due at the end of the loan period.
I disagreed with her and she said this is the way it is even when paying the loan off early.
I went ahead with the payment to close this account down with moneybox 24 7 but i have since called back and spoke to another operator who told me I was correct and they owed money.
I have been told this has now been pass it to the payment team three days ago and i am still awaiting my refund. They can fast track your money but not your refund.

Review posted by Mr Taylor

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  • Ease Of Use
  • Value For Money

I have just took out a small loan from moneybox. The application process does take quite long compared to other payday lenders if im being honest. I applied online and after i hit the submit button i immediately received a call from the a moneybox member of staff to verify employment history.
After a few more hours passed, i wait and i finally received an email to let me know I´ve been approved..The do a credit check on you and i find they are thorough.
I found them to be not a bad lender but if you need money quick you should consider another lender.

Review posted by James Smith

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  • Ease Of Use
  • Value For Money

Hey there,
the reason why I applied for a loan with 247 Moneybox is because I am an addictive gamler, cant stay away from casinos, bookmakers or any sort of game.
I spent what was left over of my months wages because I was convinced I was going to win some extra bucks!

Things didnt go my way and I had nothing left to pay some last bills and for some food.
I know compulsive gamblers dont face reality or admit their vice... Well im not giving my identity so its easier...

Anyway, this company are professional. I like the way they work because they are flexible and try their best to help.

Will use again if in same sort of problem.
Good Luck to you guys,
BlackJack

Review posted by Mr. Black Jack

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  • Flexibility
  • Ease Of Use
  • Value For Money

Guys you have to be desperate to use any payday loan so just make sure you choose the right one. I am frequently desperate for extra cash but I have used so many payday lenders now that I know the good ones from the bad ones and thats why I only use 247 Moneybox now.

If you just follow the simple rules they lay down you shouldn't have a problem with them. Provided you stick to the rules and make your repayment on time you won't get landed with any extra charges. If you do it will be your fault and not 247 Moneybox. Trust me, I'm talking from experience, 247 Moneybox will only be as bad as you allow them to be!

Review posted by Mark, Manor Park, E.London

  • Customer Service
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  • Ease Of Use
  • Value For Money

On the whole, this first payday loan went quite well but some of the bad reviews put me off until my friend told me she had used 247 Moneybox loads of times and never had a problem with them. I am glad I was able to get the money I needed but truthfully I won't be happy until I have paid it back and I will be making sure I check my account every day to make sure the money is there to make the repayments. I'm not saying I wouldn't use 247 Moneybox again if I need a payday loan but I really don't want to have to use payday loans ever if I can avoid it.

Review posted by Rosie, Croydon

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  • Ease Of Use
  • Value For Money

I spoke to there sales team today over the phone. and found that they were polite and helpful and passed me threw to Nathan to go threw the loan application with me
I would recommend your company to people i know purely based on my communication with him. Extremely impressed with the level of service.
I found it easy and straight forward to obtain a payday loan with 24/7 moneybox. They offer a good service with a no drama policy. Everything is easily explained and email confirmation was a nice touch.
The website is easy to understand and the interest rate is very reasonable when looking at getting a pay day loan.

Review posted by Mrs + Mr Smith

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  • Ease Of Use
  • Value For Money

Well the first thing I feel I should say is that when I initially clicked on to the website of 247 Moneybox I was a little bit put off – it gave me the feeling that they were more aiming their services towards women with their pink colour scheme. However I tried to see through this, and carried on looking through their site anyway. When I saw the great interest rate they were offering on the amount I wanted to borrow, I thought I don't even care if the whole thing is in pink with flashing neon lights if that's the kind of deal I can get! If you're a bloke like me, don't let their appearance put you off.

Review posted by Dave Jenill

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  • Ease Of Use
  • Value For Money

I was unemployed for several months and had some expenses that i couldn't afford, so i applied for a personal loan to cover them. Was approved. I’m now working again and i will pay the totality of the loan in the next 5 months.

Review posted by Sandra J

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  • Flexibility
  • Ease Of Use
  • Value For Money

It was great to find not just a website that offered me the payday loan service I was looking for, but also a whole wealth of informative information that came in very handy to a first time borrower like myself. Their list of popular questions (and answers) were able to provide me with all the information I had been wondering about, and their website was very easy to navigate through too. As far as I'm concerned, 247 Moneybox are everything I could ask for in a financial provider, and if you're anything like me, you may even learn something from all their information too.

Review posted by Craig Listley

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  • Ease Of Use
  • Value For Money

On my quest for a payday loan, I had looked at more websites than I care to remember. I was trying to compare the best rates but also read the client reviews, as although the interest rate is of great importance, I wanted to know I would be looked after as an individual customer too. 247 Moneybox's website stood out to me because it was simple yet informative. All the necessary information was there, but in a concise format - which saved me having to trawl through pages and pages of stuff I didn't even need to know. This made it so much quicker and easier to make my application.

Review posted by Mitsy Smills

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  • Ease Of Use
  • Value For Money

Good service although the customer service is awful staff hang up on you and are really quite rude when your seeking an update. I tried to call after they had verbally told me I had been approved but the funds didn't reach my account I contacted them to be told it would be in by midnight, the following day it was still not in so I emailed them and got no response, in fact I have never had response to any emails sent to them, I called back and was hung up on several times, when I finally got through to someone he said I see your ringing for a status update and this is the wrong department I tried to explain that was not what I was ringing for but no joy, how rude for such a good service to have an awful customer service department, my friend has unfortunately had the exact same experience
I have read other statuses below that pretty much say the same awful customer service team!!!!!

Review posted by Shell

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  • Ease Of Use
  • Value For Money

To be honest, there are a million payday lenders out there, the web is saturated, is is tv/radio media so whoever you go with you're likely to get the service you desire - but, there are some lenders who are better than others. One lender I particularly like is 24/7 Money Box. Admittedly, the name is a little bit odd but anything that is 24/7 has got to be good right?

In this particularly instance I needed a loan at 2am in the morning. We won't go into why, but it was the 24/7 in the name that particularly attracted me to this lender. I didn't want to go with Wonga and have to wait until Monday or something! Anyway, yes, easy service, I got the loan I wanted and have nothing to complain about. Not the most well known lender, not the best website but the service was good.

Review posted by Paul

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  • Ease Of Use
  • Value For Money

The worst service of all the payday lenders. Would like to give them zero stars. Very rude. So not reply to emails and only want to speak to you if your paying. Please avoid at all costs there are much better lenders. I even had the ombudsman contact them and they still won't contact me. They do what they want when they want. Other reviewers on here are either fake or family and friends of the company as it has been a terrible experience from start to finish. Please avoid Please avoid Please avoid Please avoid Please avoid Please avoid Please avoid Please avoid Please avoid Please avoid Please avoid Please avoid Please avoid Please avoid Please avoid

Review posted by Paul

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  • Ease Of Use
  • Value For Money